Managed Services

Managed IT service is a contract to perform an organization's IT functions outsourced to a third-party provider, referred to as a Managed Service Provider or MSP. These outsourced functions range from basic - such as keeping IT infrastructure and other services functional, to comprehensive all-IT outsourcing.

SingularityAIX's Approach

SingularityAIX designs robust custom-crafted Managed IT service plans for its customers by beginning with a careful review of customers' needs. We begin by setting up key managed service infrastructure such as automated incident monitoring systems, automated application performance monitoring systems etc to ensure rapid response times. We design SLAs and global support teams based on customer’s mission critical system requirements, geodiversity, and up-time expectations.


Incident Acknowledgement time

Incident Resolution time

Average Uptime

Accuracy of resolution (against a defined standard)

Availability of helpdesk/support personnel

CSAT score